AMD provides technical support for the AOCC compiler and associated libraries released by AMD at http://developer.amd.com.

Support requests can be initiated via the World Wide Web at AMD Developer Central at http://developer.amd.com once the End User License is accepted.

AMD customers may access the AMD Developer Central knowledge-base for self-service support plus download upgrades and new releases at http://developer.amd.com.

 

AOCC Technical Support Scope of Coverage*

Support provided for:
Support is not provided for:

Compiler installation
Modified RPMs or tarball files
Compiler Usage
Code design and development
Compiler Configuration
Compiler development
Compiler feature diagnosis
System and network design
Bug fixes for compilers that meet the Support Level timing constraints
Language standards and features not specified or under development/preview
Best practices of compiler usage
Third party software / products
Timing using the available command-line options
Production application issues
Application porting to AMD platforms
Wholesale application debugging

 

*AMD reserves the right to modify or terminate AOCC support service at any time without notice.

Support Level*

Hours of coverage:

Standard U.S. Service-level coverage Business

Hours 8:00am – 5:00pm CST

Support Channel:

Service Request Web tickets (all transactions are via email)

Progression of Service Request

Web tickets:

Registered users

Projected Response Time:

2 U.S. business days

Timing constraints:

AMD will support the last two active releases of the AOCC Compiler product.

AMD will service a request if it is made for a compiler release that was generally made available not more than one year prior to the filing of the service request.

 

*AMD reserves the right to modify or terminate AOCC support service at any time without notice.

Submit a support case (needs login)

A dedicated expert can provide you a 1×1 support, advice or help debug an issue over the private web channel. You need NDA with AMD and AMD-SSO login (click here to know more). Please submit a support case here.